Bluecycle terms & conditions:

 

  1. Thank you for using this portal, we hope to find a match for the item you are offering to donate and if you have posted a request, we certainly hope to match a donation to your request.  However, timing plays a large part in finding the right match and whilst we will try our best, we are unable to guarantee a positive outcome.

 

  1. We believe in sharing only good things and hope that our donors will too!  The condition of the item is as good as the information provided by donor.  Whilst we try our best to ascertain the condition from donor, we are unable to guarantee the condition of the item matched or delivered.

 

  1. As we rely entirely on volunteers to assist with the move of item from donor to beneficiary, please understand that our volunteers are not professional movers and so we do not guarantee the condition of the item at delivery to beneficiary.  

 

  1. By the same token, we are unable to impose on our volunteers to remove unwanted items that replaces the incoming donation.  If our volunteers are prepared to help remove any unwanted items, it is entirely at their ability and discretion.

 

  1. As with all pick-up and delivery services, whilst our volunteers will try their best to keep to the timing that has been allotted, it may not always run clockwork.  Your patience and understanding will be much appreciated.

 

  1. The users who have access to place a request on this portal are either Voluntary Welfare Organisations who have signed up with us or welfare representatives who have ascertained a need by beneficiaries they are in contact with, therefore we do not individually verify the identity of these beneficiaries. 

 

  1. To ensure a smooth and efficient pick up, we appreciate if our volunteers can have unencumbered access to your property, preferably at a location accessible via truck, ramp and elevator. Kindly inform us in advance too if the item(s) you wish to donate requires dismantling and reassembly or any special care.

 

  1. Please inform our volunteers in advance if you do not wish to be identified in any public communications.